Kon Tipi...Our Home in the Forest

(Page 6 of 6)

May/June 1982
By Judy McCoy 
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If you start getting two copies of each issue, compare the two mailing labels. They will be different. The differences may appear to be slight, but even slight differences are significant to the computer. Send us both labels and tell us which is correct. For example: J.R. Smith and J. Smith may be different people (father and son?). The computer cannot tell that Mary Thompson and Mrs. Charles Thompson are the same person, and neither can we. If we have a subscription going to 154 Maple but the new order shows it as 154 Maple Avenue, that city may have both a Maple Street and a Maple Avenue (maybe even in the same zip code area), so we may carry two subscriptions on our mailing list (and send out two copies) until notified.

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If you have written to us before about a problem and did not receive a reply, probably the problem was such that we could solve it with the information you sent at first, so no further correspondence was needed. But it a response was indicated, it could be that we were unable to read your name and address ... or we may have made a mistake, or perhaps overlooked your note on the back of a renewal notice or invoice or other form ... or there was an error in your address or zip code ... or your name was not signed the way it is listed in our subscription records ... or we did not receive the numbers that appear with your name and address on your mailing label or billing invoice or renewal notice ... or your letter may have been on office stationery that did not show your subscription's address ... or not enough time was allowed for your letter to arrive, for us to process your request, and for the results of our action to get back to you.

We want to give you good service, and you can help. Your assistance and understanding will really be appreciated!

THE MOTHER EARTH NEWS®
P.O.Box 70 Hendersonville, North Carolina 28791

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