Kon Tipi...Our Home in the Forest

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We've been more comfortable in our "home in the round" than either Michael or I ever thought possible, too. And it's wonderful to know that, whatever future we may dream of and set sail toward in the years to come, Kon Tipi will help make "getting there" an adventure!

SUBSCRIPTION PROBLEM?

Your answer may be here!

Many subscription problems are only a need for information, so you may find your answer here without having to go to the trouble of writing to us:

If you have already paid or already renewed and you get another bill or another renewal notice from us, it is probably because it crossed in the mail with your payment or renewal.

We mail bills and renewal notices once a month. It usually takes about four days to prepare and mail your bill or renewal notice, five days for it to reach you, five days for your check or renewal order to come back to us, and four days to enter the transaction in your subscription record. That's a total of 18 days, even if you pay or renew on the very day you receive our reminder.

But if you wait two weeks before responding, for example, you can see that another bill or renewal notice would be on its way to you. So, if you have sent in your payment or renewal instructions and you receive another notice, please disregard the first notice you receive after you respond. But if you should receive a SECOND notice after you've responded, please return it with a note telling us so.

If you order a subscription, please allow about eight weeks for your first issue to arrive, and do NOT send us a second order in the meantime. Our computer would then enter that second subscription for you, too, and you would get two copies of each issue... plus another bill for the second order.

If you are already a subscriber and you receive a new subscriber's trial subscription offer from us, it is because we have arranged to use some other organization's mailing list. We try to omit our own subscribers' names, but sometimes it is not possible. If you do get such an offer from us, we would appreciate it if you would pass it along to interested friends and tell them to strike out your name and write in their own when they order.

If your magazines stop coming, we may not have received your payment or your renewal instructions ... or maybe they did not arrive early enough to avoid interruption in service ... or maybe your magazine was lost in the mail.

If you have moved and you are not now getting your magazines, it may be because we did not receive your change of address ... or you gave us your new address but not your old address, so we could not locate your subscription record to change it ... or you gave us your change of address but there wasn't enough time to change it before the next issue was mailed.

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